Privacy policy - Clean & Fresh Carpets Ltd

Last updated: 26/08/2025

At Clean & Fresh Carpets Ltd, we respect your privacy and are committed to protecting the personal data you share with us. Throughout this policy, “we”, “us”, and “our” refer to Clean & Fresh Carpets Ltd.

This Privacy Policy explains what information we collect, how we use it, and your rights under data protection laws (including GDPR and the Data Protection Act 2018) when you use our website or services.

As a responsible company, we are fully committed to ensuring that your privacy is protected. If we ask you to provide personal information by which you can be identified, you can be confident that it will only be used in accordance with this privacy statement.

We may update this Privacy Policy from time to time. Please check this page periodically to ensure you are happy with any changes.

Who We Are

We are Clean & Fresh Carpets Ltd, a family-run business providing carpet and upholstery cleaning services.

Business Address: 39B Grizedale Crescent, Preston, PR2 6JR
Email: cleanfreshcarpets.uk@gmail.com
Phone: 01772 915421

What Data We Collect

We may collect and process the following personal data when you enquire or book with us:

  • Name

  • Address

  • Contact number

  • Email address

We only collect data that is necessary to provide our services.

How We Collect Data

We collect data in the following ways:

  • Enquiries via our website forms, email, text, WhatsApp, Google calls, and social media messages

  • Enquiries via Facebook forms (e.g. from paid ads)

  • Direct communication with you when making or confirming a booking

How We Use Your Data

Your personal data is used for:

  • Sending quotes, invoices, and booking confirmations

  • Scheduling appointments in our CRM system (Growth Pro Systems)

  • Sending reminders, follow-ups, and service-related updates

  • Internal marketing campaigns and customer service improvements

  • Legal, tax, and accounting purposes

We do not sell, rent, or trade your data with any third parties.

Payments

Payments are accepted by:

  • Cash

  • Bank transfer

  • Stripe (card payments)

When paying via Stripe, your payment data is securely processed in line with Stripe’s own privacy policy.

Data Storage and Third-Party Processors

Your information is stored securely in our systems.
We use trusted third-party processors to manage your data safely:

  • Growth Pro Systems (CRM system) – for booking and communication management

  • Stripe – for secure card payments

These providers have their own GDPR-compliant privacy safeguards in place.

Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal obligations. For example:

  • Booking and payment records may be held for up to 6 years for tax/accounting purposes.

  • Enquiry information will be held until it is no longer required for our business purposes.

Your Rights

Under GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where legally applicable)

  • Object to certain processing (such as direct marketing)

  • Withdraw consent at any time

To exercise any of these rights, please email us at: cleanfreshcarpets.uk@gmail.com or call at: 01772 915421

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “last updated” date above.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📍 39B Grizedale Crescent, Preston, PR2 6JR
📧 cleanfreshcarpets.uk@gmail.com
📞 01772 915421